POLICY DRAFT — awaiting merchant confirmation before sales open. This preview does not establish an active service commitment. The merchant must confirm its legal identity, contact details and applicable market requirements before publication as a final policy.
Returns and refunds at a glance
Proposed retail policy for merchant approval: request a return within 30 calendar days of delivery; returns by mail; refunds to the original payment method; no restocking fee. Customer-paid change-of-mind return shipping and merchant-paid defective, damaged or incorrect-item return shipping are described below. Mandatory consumer rights take priority.
How to request a return
Contact us via the Contact Us page with your order number, item, reason and, for damage or defects, relevant photographs. The proposed support response target is two business days. After authorisation, send the item to the confirmed return address within 14 calendar days, unless a different period is required by law. Use safe protective packaging and retain your tracking receipt. A return-authorisation process does not remove a lawful right of withdrawal.
Store preparation: merchant contact details are awaiting configuration before sales open.
Conditions and product exclusions
For voluntary change-of-mind returns, return the light unused and uninstalled, with supplied components, instructions and reasonably protective packaging. Inspection needed to assess an item is permitted under applicable law. Installed or modified items may fall outside the voluntary policy, but defective-goods rights remain. Any lawful diminished-value deduction must be explained. Clearly personalised or made-to-order products may have a withdrawal exception only where applicable law allows and the exception was disclosed before purchase. There is no blanket exclusion of discounted items or statutory claims.
Return shipping, original shipping and fees
For a voluntary change-of-mind return, the customer pays the actual tracked return shipping cost; the amount depends on parcel size, origin and the confirmed return destination, which may be outside the customer’s country. No restocking fee is proposed. Original delivery charges are refunded when required by law; otherwise they are not refunded for voluntary change-of-mind returns. Where an applicable withdrawal rule requires reimbursement, standard outbound delivery is refunded, while the extra cost of an upgraded delivery option may be excluded where lawful. Publish the actual return destination and any fixed return-label charge before accepting orders.
Damaged, defective or incorrect items
Contact support as soon as reasonably possible and keep packaging while a transport claim is assessed. The merchant pays reasonable return shipping costs for confirmed defective, damaged or incorrect goods and arranges the legally required repair, replacement or refund. A prompt damage-report request is not a deadline that extinguishes statutory rights. Do not dismantle an electrical fixture or install visibly damaged parts.
Inspection and refund timing
Proposed service standard: inspect a received return within three business days, notify the customer of the decision and any lawful deduction, and initiate an approved refund within seven business days of approval. Refund to the original payment method, rather than compulsory store credit. A bank or payment provider may take a further five to ten business days to display the credit; this estimate must be checked against the chosen provider before launch. Where consumer law sets an earlier reimbursement deadline, including a valid withdrawal deadline, that deadline takes priority. Any lawful right to withhold reimbursement pending return or evidence of shipment applies only as permitted by law.
Order cancellation and exchanges
Contact support immediately to cancel an order before dispatch. If cancellation is accepted before dispatch, refund the paid amount using the original payment method under the refund timeline above. After dispatch, use the return process. Exchanges depend on actual availability; confirm the replacement and any price difference with support before returning goods. Do not pay an unsolicited wallet address or send card details by email.
Missing or late refunds
Check the original payment account, then your bank or payment provider. If the disclosed processing period has passed, contact us with the order number and refund reference. A refund notification alone does not establish that the credit has settled. No cryptocurrency refund process is offered in this preview; any future supported provider and chain-specific terms must be disclosed separately before accepting such payments.
Consumer rights and policy scope
This voluntary policy supplements mandatory consumer protections in the destination market. EU distance-selling withdrawal and legal-guarantee rights, and any more favourable local rules, remain unaffected. The final merchant policy must identify the seller, applicable countries and return destination. These proposed terms must be operationally approved before sales or Merchant Center submission.